Privacy Policy

Friska Wellness ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with our website, services, and meal subscription offerings.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

When you place an order, subscribe to our plans, or contact us, we may collect:

• Full name
• Phone number
• Email address
• Delivery address
• Dietary preferences or allergies
• Payment details (processed through secure third-party gateways; we do not store card information)

b. Usage Data

When you access our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Device type
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process orders and manage subscriptions
• Deliver meals to your chosen address
• Communicate with you about your orders, updates, and promotions
• Customize meals based on your dietary preferences
• Improve our website, services, and customer experience
• Respond to your queries and customer support requests
• Comply with legal obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:

• Trusted service providers such as payment gateways and delivery partners to fulfill your order
• Marketing and analytics tools (e.g., WhatsApp, Meta, Google Analytics) to better understand our audience and optimize communication
• Legal authorities if required to comply with applicable laws or protect our legal rights

All third-party partners are required to handle your information responsibly and in accordance with privacy laws.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. These include:

• Secure Socket Layer (SSL) encryption
• Password-protected systems
• Limited access to personal information within our team

While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, remember preferences, and collect analytics. You may disable cookies through your browser settings; however, this may limit some functionalities of our website.

6. Your Rights and Choices

You have the right to:

• Access or correct your personal information
• Request deletion of your data (subject to our business/legal obligations)
• Opt-out of promotional communications at any time by clicking "unsubscribe" or contacting us directly

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have unknowingly collected information from a minor, we will delete it promptly.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes implies acceptance of the updated policy.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact:

Friska Wellness
Email: friskawellnessfoods@gmail.com
Phone: 8400964170
Website: friskawellness.com